Shipping Policy
Effective Date: 11-04-2026
At Charles Rubanne, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping process, timelines, and related terms.
1. Order Processing
- All orders are processed within 1–2 business days after confirmation
- Orders are not processed on Sundays or public holidays
- You will receive a confirmation email after placing your order
2. Delivery Time
- Estimated delivery time: 0–7 business days
- Delivery timelines may vary depending on your location
- Remote areas may require additional delivery time
3. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout
- We may offer free shipping on selected products or promotions
4. Order Tracking
Once your order is shipped, you may receive tracking details via email or SMS (if applicable).
5. Delays in Shipping
While we strive to deliver within the estimated timeframe, delays may occur due to:
- Courier service issues
- Weather conditions
- High demand or peak seasons
- Unforeseen circumstances
We are not liable for delays caused by third-party courier services.
6. Incorrect Address
Please ensure that your shipping address is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 48 hours of delivery
- Proof of damage (photos/videos) may be required
- Eligible cases will be processed for exchange as per our policy
8. International Shipping
Currently, we may or may not offer international shipping. If available, shipping charges and timelines will be shown at checkout.
9. Contact Us
If you have any questions regarding shipping, please contact us:
Website: www.charlesrubanne.com
Email: support@charlesrubanne.com