Exchange Policy

Effective Date: 11-04-2026

At Charles Rubanne, we aim to ensure that you receive products in perfect condition. Please review our Exchange Policy carefully.

1. Eligibility for Exchange

• Exchanges are allowed only in case of damaged or defective products
• You must request an exchange within 5 days of delivery
• The item must be unused and in its original packaging

2. Non-Eligible Cases

• Change of mind after purchase
• Incorrect product selected by the customer
• Minor variations in color, texture, or design
• Requests made after 5 days of delivery

3. Exchange Process

• Contact us via email within 48 hours if the product is damaged
• Provide clear photos or videos as proof
• After verification, we will approve the exchange
• Our team will guide you through the return and replacement process

4. Replacement Timeline

• Once approved, the replacement product will be shipped within 3–5 business days
• Delivery time for replacement may take an additional 0–7 days

5. Shipping for Exchange

• In case of damaged products, we may bear the shipping cost
• In other cases (if applicable), the customer may need to bear shipping charges

6. Contact Us

If you have any questions or wish to request an exchange, please contact us:

Website: www.charlesrubanne.com
Email: support@charlesrubanne.com