Return & Refund Policy

Effective Date: 11-04-2026

At Charles Rubanne, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. No Return Policy

We do not accept returns for products once they are delivered, except in cases where the product is damaged or defective.

2. Exchange Policy

• Exchanges are allowed only for damaged or defective products
• You must request an exchange within 5 days of delivery
• The product must be unused and in its original packaging

3. Damaged or Defective Products

• If you receive a damaged or defective item, contact us within 48 hours of delivery
• You must provide proof (photos/videos) clearly showing the issue
• After verification, we will arrange an exchange

4. Refund Policy

• Refunds are generally not provided
• A refund may be issued only if:
  • The product is out of stock after order confirmation
  • We are unable to deliver the product
• Approved refunds will be processed to the original payment method
• Refund processing time: 5–7 business days

5. Non-Eligible Cases

• Change of mind after purchase
• Incorrect product selected by the customer
• Minor color or design variations
• Requests made after 5 days of delivery

6. Cancellation Policy

• Orders can be cancelled only before they are shipped
• Once shipped, cancellation is not possible

7. Contact Us

If you have any questions or need support, please contact us:

Website: www.charlesrubanne.com
Email: support@charlesrubanne.com